Active in the fields of telecommunications and IVR for more than 13 years, Justin has specialized in high technology, telecommunications, and messaging solutions. His successes range from establishing unique marketing strategies to resolving a number of strategic planning issues, coupled with extensive channel experience. He has specialized in voice self-service and telecomunications since 2000, designing innovative telecom solutions and IVR systems to solve challenging contact center problems. Justin’s key areas of specialization include human factors analysis, CTI integration, and low-level telephony, but his experience includes executive leadership, network operations, business analysis, and software development.