Dewin Andujar

CEO

IT

 Education & Training Lehman College/CUNY, Bronx, NY Bachelor of Science in Computer Science 12/2012 GPA: 3.30 Hostos Community College/CUNY, Bronx, NY Associate in Arts, Liberal Arts & Science 06/2010 GPA: 3. 
2012-06-14 22.51.08
Education & Training
Lehman College/CUNY, Bronx, NY
Bachelor of Science in Computer Science 12/2012
GPA: 3.30

Hostos Community College/CUNY, Bronx, NY
Associate in Arts, Liberal Arts & Science 06/2010
GPA: 3.50

Honors and Awards:
• Mescyt full Scholarship 08/2006– Present
• Circle 100 Scholarship 06/2010
• Daily News Scholarship 06/2010
• Hostos ESL Department Award 06/2010
• Lehman College’s Dean List’s Honor recognition Fall 2011-Spring 2012

Work Experiences:

Pet Food Experts/ Cumberland, RI
Hardware and Software Specialist 04/2014 - Present
• In charged of setting up all desktops and laptops adding them to the domain and give users permissions in order to access our company applications
• Configure pcs and laptops with VPN that employees access company’s resources from outside of the building
• Manage all network printers’ related such: Ordering pieces, toners, troubleshooting, replacement, move
• Reload all old pcs and laptops with new operating system, upgrade hardware and software and install company applications and software
• Configure Honeywell LXE pc and wireless scanner with IBM INFOR system, and company applications for Reach Truck in our warehouses
• Provide onsite and outside tech support for our users related with hardware and software problems
• Troubleshoot Avaya phones and support hardware and software related

City State Computer Services, Inc. / Providence, RI
IT Support Technician 09/2013 – 03/2014
• Report directly to the office manager for daily assignments and operations
• Provide onsite tech support for user problems relating to hardware and software issues
• Diagnose and repair reported problems, which includes documentation of all pertinent end user information and nature of problem or issue
• Troubleshoot and resolve problems of equipment and software failures and associate error
• Fix clients workstation through TeamViewer remote system
• Maintain local servers working properly in order to keep the business running
• Create tickets and follow up company’s policy and procedures
• Answer multiples phone calls from our clients regarding computers’ issues
• Support issues with Microsoft Office, Windows 7 and XP
• Add new user to current network and complete request for password reset, user login, and share folders, etc.
• Assist with internal physical moves, pc, phones, printers, scanners, headsets, etc.





Academic Computer Center/ Hostos CC/ CUNY, Bronx, NY
CUNY Help Desk Specialist 01/2008 – 6/2010
• Provided first level customer support answering the Help Desk phones, working with client end-users and utilizing standard remote access tools and best practice troubleshooting techniques
• Ensure accuracy and currency of all systems including Help Desk Ticket System, Internet Vaulting, and other applications as required
• Diagnosed, troubleshoot and resolved a wide range of software, hardware and network issues
• Provided technical support for 500 number of diverse users nationally
• Handled an average of 100 calls per day
The Graduate Center/ CUNY, New York, NY
College Assistant/ Property Management Office 08/2009 – 06/2013
• Established internal policy and procedures, according to CUNY’s policy, and facilitate workshops to faculty and staff
• Identified tag of equipment that arrive to the college through the IT department
• Inputted, updated, and generated-reports from “INSITE” database in order to maintain the integrity of the site
• Reconciled property’s records with college, Tax Levy, Non-Tax Levy, Research Foundation, Dormitory Authority, Tech Fees, and Capital Funds financial records
• Coordinated the disposition of college equipment later put that equipment into the salvage room, in order to by recycling
• Filled out Property Removal Passes, Equipment Move or Disposition Change Form, on behalf of students, staff and faculty who want to take out or moved an item out he building
• Answered multiples phone calls, make copies, schedule meeting for my supervisor


Skills & Interests:
Technical Skills:
Applications:
• MS Office 2003/2/10/13, VPN, RDC,IBM INFOR, IBM i Access for Windows, Trend Micro Security, LAN and WAN, Citrix, VMware, solid knowledge of Blackboard
Core Competencies:
- Organizational and planning skills, attention to detail, communication skills, customer-service orientation, problem analysis, resolution, adaptability, flexibility, stress tolerance, time management
Dewin Andujar
CEO
IT
CompuInnovations

Website:
www.compuinnovations.com/

Phone:
9174567918

Address:
United States

Areas of Expertise:
Hardware/Software
web design
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