Bill Kinnard has 27 years experience in HVAC Sales, Service Management, Sales Management and Customer Service. He has worked with companies both large and small and has a unique ability to connect with people. He is an individual with a real passion for teaching contractors to better understand their businesses and help their employees become superior performers.

Bill has been recognized for “Best Practices” by Carrier Corporation for technical and customer service training. He has conducted over 10,000 student hours of technical training and over 2500 student hours of customer service training. As a result of his unique style and professionalism, Bill was awarded the Richard Theoret Training Excellence Award in 1993. He was the youngest trainer to ever receive this distinguished recognition.

From 1988-1994, Bill served as Chairman of an ad hoc advisory committee for Northeast Wisconsin Technical College for the purpose of creating a two-year Associate Degree Program in Heating and Cooling. Upon completion of the program development in 1994, Bill was reelected to serve as Chairman for another six years of the official, state-approved Associate Degree Program’s HVAC Advisory Committee for Northeast Wisconsin Technical College.

Grandy & Associates is an industry leader in business training—with a mission of teaching contractors how to run profitable businesses. Together he and Tom Grandy feature the Basic Business Boot Camp utilizing the Labor Pricing for a Profit software and ProfitMaxx software, a technician productivity management tool for tracking service technicians’ efficiency and productivity. He is also a Certified Professional Behavioral Analyst (CPBA), CerBill__Student_copytified Professional Values Analyst (CPVA) and TriMetrix Certified (CTRI) and coordinates Grandy’s Team Solutions products. Bill has presented programs for QSC, NAED, IMARK, PHCC plus distributors and manufacturers across the country.

Bill served as church council Vice President for Christ Community Lutheran Church from 1994-1995 and 2004-2007. He also co-directed the congregation’s first capital campaign for the completion of their new church home. Bill is married to his best friend, Pam. Together they live in Green Bay, WI.