Prior to joining Response Mine in 2014, Eric spent twelve years working for American Home Shield focusing on recurring revenue models and call center operations, and his department drove more than $23 million in revenue each year. Under Eric, RMI’s in-house call center has seen its conversion rate nearly double while saving hundreds of thousands in outsourced costs.

What’s your main focus at RMI?
At a really high level, my goal is to be there for my team and group of directors to make sure they’ve got the support they need to be successful in their positions.

What do you think makes RMI a great company?
RMI allows everyone to be an entrepreneur. It’s a place where very smart people get to discuss, vet, and in most cases, test their ideas and contribute to the company’s bottom-line revenue. Additionally, the work-life balance is great — we all know each other, and RMI gives us that freedom to work from home or attend family events when they come up.

Is there a quote that inspires you?
Yeah, one of my favorites is from Bobby Knight—"The key is not the will to win —everybody has that. It’s the will to prepare to win. That’s important.”

How do you enjoy spending your time outside of work?
Outside of work, I play golf. I’m tall, so I’ve also played basketball since I could walk. I was the Knights of Columbus free-throw champion 8 years in a row. I also love spending time with my family and cooking. My wife thinks I’m a pretty decent cook!