Naomi began her hospitality career in 1996, at the Orchid at Mauna Lani in Food & Beverage. She quickly progressed with Starwood Hotel and Resorts and was promoted to Area Director of Guest Satisfaction Management in 1999, with responsibilities including the guest and associate satisfaction initiatives of each property in the region. Every property in Ms. Stark’s region achieved immediate sharp increases in customer satisfaction and loyalty ratings. Her properties repeatedly achieved “Best In Class” rankings and were recognized for consistently having very low “problems experienced by guests” ratings with the highest ranked “problem resolution” ratings.

Stark Service Solutions, LLC, is known for developing smart training and software platforms such as the Touch System™, the only software tool of its kind, bridging HR, Training, and Operations to sustain a culture of highly personalized guest experiences. This program brings a unique approach to customer satisfaction management, which consistently assists clients in all sectors of the industry. Clients include Starwood Hotels, Hilton Hotels, Wyndham Hotels, Best Western International, IHG, Melia, The Palms Las Vegas, Seminole Hard Rock Tampa, and numerous independents who have implemented Stark’s specialized methodologies, experiencing enormous successes including increased diamond ratings and raising guest satisfaction ratings to as high as the nines from even the low sevens.

Stark Service Solutions has been honored four times with the prestigious MD Preferred Services Award for “Outstanding Hospitality Training & Technology”. Hotels who use Stark systems – including the Housekeeping PM Touch System™ Module, which exclusively features an expert ORKIN self Bed Bug Inspection – receive special recognition by the medical community, for their “Commitment to Cleanliness and Service”.
Naomi is very involved in industry organizations and is an industry event speaker and author, including HFTP, HITEC, AH&LA, Hotel Yearbook, HotelExecutive, eHotelier and IAPPA. Recently Ms. Stark was among the 20 women featured in HFTP’s HITEC 2014 Special Report – The Women of Hospitality Technology

Contact & Connect with Naomi Stark:
Linked In: Naomi Stark & Stark Service Solutions, LLC
Twitter: @StarkSolutions