Jay Goldberg is the founder and CEO of DTR Inc., a consulting firm specializing in business development and employee training. From business plan mentoring; to implementing an ongoing strategic planning process; to developing branding and advertising campaigns that get results; to generating customer service strategies and practices that increase revenues; to conducting meaningful market research; to developing and implementing competency-based workplace training programs; Mr. Goldberg helps transform businesses from getting by to financial wealth.

In 2011, Mr. Goldberg added college sports recruiting to his areas of expertise. This involves helping high school student-athletes play their sports in college while helping their families reduce the financial burden of college.

Mr. Goldberg is a former thirteen year Citibank executive where he specialized in all aspects of customer service. After obtaining his MBA from Long Island University right after graduating from Rider College with a B.S. in economics, Mr. Goldberg went to work for Citibank as a management trainee. After achieving the position of Service Director for the Lower Manhattan Region of the New York Banking Division, Mr. Goldberg left Citibank in the early 1990's to start his own consulting business. Late in 1994, Mr. Goldberg's consulting business grew from a sole proprietorship to a corporation, and DTR Inc. was born.

Mr. Goldberg's accomplishments both at Citibank and at DTR Inc. were many. At Citibank, Mr. Goldberg was one of the first to look at customer service as a profit center, not just a necessary expense. He was the first to actually quantify the correlation between service and profits. His bankcard customer service profitability model was a jump off point for a change in Citibank's corporate-wide strategic plan. Citibank made service delivery their cornerstone to gain a competitive edge in the marketplace. At DTR Inc., Mr. Goldberg developed a work readiness training program (philosophy, lesson plans, in-class exercises, assessments, competency statements, teacher training process, certification test) that was called the best in the U.S. by a member of the National Skills Standard Board at a presentation of the Program in Jacksonville, Florida on 01/14/03. His client, the Workforce Development Board of the Treasure Coast (Florida), calls the program Mr. Goldberg developed for them,Work Certified, and has implemented the program throughout the United States.

In addition to his work readiness training program, Mr. Goldberg developed a revolutionary entrepreneurship training program, in his role as Program Manager for The Palm Beach County Resource Center, an economic development 501(c)(3) Not for Profit Corporation. That Program, called S.E.E.K., was reviewed by, and later partially funded by, Bank of America. Since leaving the Palm Beach County Resource Center, Mr. Goldberg has been teaching an entrepreneurship course titled, “How to Start, Grow and Manage a Business” which has been extremely well received by the participants and by outside entities given the opportunity to review the course.

In April of 2008, Mr. Goldberg's book, “How to Get, Keep and Be Well Paid in a Job” was published by Outskirts Press. The book received a five-star review from the Midwest Book Review, an entity that recommends books for libraries. The review concluded that the book, “is highly recommended for library career collections.”

In the fall of 2011, Mr. Goldberg took a two week training program on the college sports recruiting process and industry. He feels that this service is a tremendous value proposition for student-athletes and their families. While the marketplace is not business to business, Mr. Goldberg strongly believes it is best served by someone who knows strategic planning, effective training methodologies and marketing rather than salesmen. In addition, Mr. Goldberg compares the college sports recruiting process to the job search process, something in which he has researched, developed curriculum, and is a chapter in his book.

For more information go to http://www.dtrconsulting.biz.