Charles Shillingburg is an expert in Continuous Improvement in the service area. Building on Lean Six Sigma manufacturing approaches and his experience in Corporate Development at Noxell Corporation and J.D. Power & Associates, he developed the Interim Outcomes, Total Brand Approach, which is a comprehensive, flexible and adaptable approach to brand development and success. He offers education on What Customers Value and Everyday Lean that helps organizations focus their efforts on delivering critical customer values and engage everyone in Lean delivery, everyday. He brings a multi-disciplinary approach to organizational development and enterprise success. He is a Certified LSS Black Belt, LSS Sensei, customer satisfaction expert witness and measurement expert with more than 30 years experience. For more information, contact Charles through his website, www.insightssolutions.com

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