Rich Hamilton is the Director of Implementation and Team Improvement Leader for Quality Contact Solutions. As Director of Implementation, Rich is responsible for implementing new programs, managing the continuous improvement process of existing programs as well as overseeing all training and employee development efforts for both QCS At Home and outsourced operations. Prior to joining Quality Contact Solutions, Rich spent 9+ years working in and managing a variety of small and large call centers. He is a certified Customer Engagement Compliance Professional (CECP). Rich has a B.S. in Business Management with an emphasis in Marketing Management.