Jetaun manage customer service representatives and ensures customers are retained, satisfied and that their needs and procedures are fulfilled.

On a daily basis she is responsible for implementing call center policies and& procedures; to include but not limited to daily agent duties, updating account information and special instructions.

She manages operations workflows, specifically related to agent activity for day to day operations.

Jetaun excels as a mentor to ensure that agents maintain professional and harmonious work relations. She assist in maintaining a work environment which encourages associates involvement in problem solving and policy development.